Thursday 14 December 2017

Emotions Watch @ Work

In the 1990s, when people went to work, they faced:
  • the same problems that people in the millennium face
  • did same set of jobs were available 
  • has similar problems meeting high lifestyle, rising costs of housing, children's school fees, struggling with balancing careers with family & social life

So what changed today?

Why are we, the people in the millennium unable to cope with the current work pressures?

We all have been in one of those situations at any given point of time:
  • Cancellation of a project that we have dedicated weeks of hard work
  • When a customer snaps at you unfairly
  • When your best friend (and co-worker) has been laid off suddenly
  • The boss assigns you more work when you are already overloaded

On a personal front:

We all saw our parents trying to make the ends meet somehow, work for late hours but still finding time for us too.

Remember, the walk to the park, buying balloons and chasing us all over the park?  Do you remember playing soccer in fields?  Do you remember them holding the bicycle from behind, so that we may learn to cycle?  

How about the part where they used to sit in the audience, cheering us on while we participated in fancy dress competitions, school plays, cricket matches, and many more memories?  They were there, to pick us up when we fell down.  

Their presence was there also when we were at our lowest and highest points in life.

So what happened now?  What happened to the world that was once familiar?

Where did the childhood go?  Why are not we there doing the same things for our families, kids, friends, etc.?  We are always so stressed and feel burnt out easily.  With the slightest provocation, we feel irritated, angry, depressed, jealousy, lonely, guilty, moody and fearful?

Sounds familiar?  Then read on....

Let's start by defining emotions:

Based on Merriam Webster Dictionary, emotion is a conscious mental reaction subjectively experienced as strong feelings usually directed towards a specific object or person and typically accompanied by psychological and behavioral changed in the body.

With reference to Wikipedia:

"Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world.  Events at work have real emotional impact on participants.  The consequences of the emotional states in the workplace, both behavioral and attitudinal, have substantial significance for individuals, groups, and society."

Ok, so how is this connected? 
"Our emotions are the driving powers of our lives." Earl Riney, Author
Stressful situations have been common since as long as mankind can remember. We have been battling with budget cuts, adjust ourselves with new department, transfers (or more commonly re-locations), and staff layoffs.

It is becoming ever so difficult to handle emotions that are part and parcel of reminding that we are still human.

Emotions and overall human temperament have a significant impact on a person's job performance, decision making skills, team spirit, leadership and turnover of the organization.  In short, your emotions affect all dimensions of your life - both personal and professional.

“The state of the literature shows that affect matters because people are not isolated 'emotional islands.’  Rather, they bring all of themselves to work, including their traits, moods and emotions, and their affective experiences and expressions influence others.” - Professor Donald Gibson, Fairfield University's Dolan School of Business, co-author of paper "Why Does Affect Matter in Organizations".

By learning how to better manage your emotions, one is ensured success and mastery over adverse conditions.

The art of managing emotions effectively is known as emotional intelligence.  The concept of emotional intelligence in the workplace is a set of skills through which employees can treat emotions as valuable data in navigating a situation.  While you cannot change your co-workers, people can, however, take steps to avoid catching a negative mood.

"If you are tuned out of your own emotions, you will be poor in reading them in other people"  Daniel Goleman, Author of Emotional Intelligence

How can we achieve Emotional Intelligence (E.I.) or Emotional Quotient (E.Q.)?

Studies from various sources show that if one can keep a balance between their professional, personal and recreational life, mastering E.Q. is possible.

According to emotional intelligence (or E.Q.), success is strongly influenced by our personal qualities such as perseverance, self-control and relationship building skills with other people.

An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role. This "clarity" in thinking and "composure" in stressful and chaotic situations is what separates top performers from weak performers in the workplace.

For example, the Hay Group states in one study:

Out of 44 Fortune 500 companies found that salespeople with high EQ produced twice the revenue of those with average or below average scores. 

In another study: The technical programmers demonstrating the top 10 percent of emotional intelligence competency were developing software three times faster than those with lower competency were.

To conclude, it is very important to have a conscious track of your emotions in order to have more control on your life.  This will help you to create a balance in all aspects of your life.  Emotional intelligence is the foundation for developing critical skills for your success.


Tid Bit of the Day!

How do you deal with adverse conditions?

Simple. Follow below steps for basic stress management:
  • Stop:  Take 3-4 deep and slow breaths.  Relax.  If things still do not work out, then take a walk or drink one glass of water.
  • Evaluate:  Look at the situation.  Write down as to why you are feeling so frustrated.  
  • Think of at least one positive thing about your situation.  
  • Focus on how to improve the situation from a third party perspective.

Still unsure?  Want to learn how to rid yourself of un-resourceful emotions? Want to learn more on Emotional Intelligence?  

Master your emotions and get in touch with Entrenador Consulting team at info@entrenador.in for more information.  Our consultants are Neuro-linguistic Programming Master Practitioners and are experts in the field.  


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